We want to make sure you love your experience at Crystal Lume~
So if you have any questions or concerns about your purchases/orders or any other inquiries please email us at: thecrystallume@gmail.com 
>> (( all items are cleansed with intention before coming home to you & we take a lot of pride in how much we energetically/physically care for our collection )) <<
+ we will gladly accept all crystal returns within a 7 day period of you getting your items. when they are returned to us we will refund your order <3 
+ All garden gypsy handmade jewelry comes with a lifetime offering of any care or repairs being covered by us. So even if its years old and you want a refresh on it we can always re-string and rejuvenate jewelry that you wear everyday. Just please message us! we love re-connecting. all you have to do is ship it to us or come visit us and drop it off at a show~ we will send it back as new to you! 
+ we can also offer an exchange for certain items incase it doesn't fit to your liking <3 
* Botanical Policy * 
+ all our botanical blends are handcrafted in small batch and we mostly want them to remain final sale. we are open to exchange for certain orders if you are really not happy with the smell or skin allergies, etc. we can also offer an exchange for something else in our shop. 
we are super flexible & want to make our customers happy! please feel free to ask questions here: thecrystallume@gmail.com