FAQ

You can absolutely return your online item to us, within 30 days after receiving it, as long as it’s undamaged. Please email us at thecrystallume@gmail.com to start your online return.  

For our phsyical store front: you can return your goodies too, bring it in and lets chat!
Unfortunately, we don’t offer exchanges online but we do in person.

Yes. Complimentary resizing and minor repairs are available at physical store location in McHenry, IL. 

Custom designs are available in our physical store only.
At this time, custom orders cannot be placed online. Please do reach out, because from time to time, we do have time and space for online customs.  
**WE ARE ALWAYS TAKING WHOLESALE ORDERS FOR OUR CREATIONS.  
**WE ARE ALWAYS TAKING IN BRIDESMAID CUSTOM GIFTS ORDERS TOO.

Yes most of them are! Ethical Sourcing is extremely important to us. We are committed to offering conflict-free crystals and minerals whenever possible. We work directly with miners, mine owners, and small businesses that consciously harvest their crystals with care and respect for both the land and the communities involved.

By building direct relationships with our suppliers, we’re able to have greater transparency about where our crystals come from and how they are mined. These connections allow us to better understand the full journey of each piece — from the earth to your hands — and to make thoughtful, informed choices about what we offer. We are continually learning about mining practices and the processes that take place after extraction so we can grow in our knowledge and make responsible decisions.

We love hand-selecting our crystals in person and attending trade shows to carefully choose the highest quality pieces for our customers. It’s difficult to buy blindly online without knowing the true source, which is why we do the legwork for you. We’ve built strong relationships with trusted wholesale crystal partners and feel confident in the integrity of the pieces we carry.

Transparency is very important to us. We will always disclose if a crystal is man-made, heat-treated, enhanced, or altered in any way. And if we ever discover that we were incorrect about certain information, we will openly acknowledge it. We are always learning and evolving, and we believe honesty is part of conscious sourcing.

Wearing jewelry in water, especially in pools, the ocean, or while showering, can cause damage over time.  Water exposure can tarnish metals, weaken gemstones, and reduce the lifespan of your jewelry piece. A few tips would be to keep it dry, store in a soft pouch or jewelry box, clean gently with a soft towel and avoid any harsh chemicals. 

Stainless steel and Sterling Silver jewelry does not rust or change your skin any color.  It can be polished up using a silver polishing cloth, our favorite brand is Sunshine Cloth.  

With proper care, your jewelry will stay beautiful and last much longer!

Please email us at thecrystallume@gmail.com if you have any other questions. 

You can read in detail about how to care for your jewlery by reading over our Guidelines for Care, Repairs & Returns.

We recommend our Elemental Cleansing Guide—options include water, earth, smudging, vibration,

moonlight, and sunlight. Always check the type of crystal first. Read our blog post Caring for Your Jewelry: Rituals & Practical Magic for all the details.

As a general rule, crystals with a Mohs hardness of 6 or above are usually safe in water. Softer stones should be kept dry.

Crystals are ranked on the Mohs Hardness Scale, which measures how easily they scratch.

Here’s how to know if yours is water-safe:

How to Know a Crystal’s Hardness:

Crystals are ranked on the Mohs Hardness Scale, which measures how easily they scratch. Here’s how to know if yours is water-safe:

Under 6 → Keep dry, avoid water. These are porous or soft.

6 or above → Usually safe for a quick rinse.

🔍 How to Know a Crystal’s Hardness:

1. Search "[Your Crystal] + Mohs hardness"
2. Check our chart below.

Click here for a reference chart for you to referr to. 

Measure completely around your finger in milimeters to find out your ring size.  

Use a soft measuring tape around your wrist and compare with our bracelet sizing guide for best fit.

Our shop is located at 1310 Riverside Drive, McHenry, IL.

- Wednesday & Thursday: 12 pm – 5 pm

- Friday & Saturday: 11 am – 5 pm

- Sunday: 11 am – 3 pm

Absolutely. Gift cards are available in-store, or you can call us directly (224 -202 -7888) to arrange one.
We can mail your gift card to you (or your recipient), or you’re welcome to pick it up at the shop.

Yes & No.  We sometimes host speical events with healers and other local businesses. We do have a community board with lots of local events and healers info.  We have a binder full of healers, massages therapist, reiki practitioners, and many other talented humans and their speical offerings.  We work alongside many beautifuyl souls, so YES, LOTS of ways to connect with practitioners and people to assist you on your journey.  100% recommend INNERHAVEN in Grayslake.  They literally have WEEKLY events!!