Guidelines for Care, Repairs & Returns

Honoring the longevity and spirit of your Crystal Lume pieces through conscious care and mindful stewardship.

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Elemental Crystal Cleansing Guide

Cleanse and recharge your crystals with the magic of the elements—water, earth, smudge, vibration, moon, and sun. This enchanting guide reveals how to align each crystal with its ideal cleansing method to renew energy, clear stagnation, and keep your sacred tools shining bright.

Our Intention

Disclaimer:

Our offerings are crafted with love and intention. Natural materials like crystals and metals may change over time with exposure to the elements. Please follow our care guidelines to preserve their beauty and energetic integrity.

Return + Repair Policy:

We offer complimentary resizing or repairs within 90 days of purchase. After that, repairs may still be available at a reasonable cost. We encourage mindful ownership and invite our customers to learn how to care for their treasures.

Jewelry + Crystal Care Highlights:

Avoid wearing jewelry in water or while sweating heavily. Some crystals are water-safe, others are not. Refer to our full guide below for crystal-specific care and water safety.

Repairs + Adjustments:

We may still offer support for a small fee.

If care guidelines are not followed, we may limit repeat returns to encourage conscious ownership.

We accept all Crystal Lume pieces for resizing, minor repairs, or tightening. Damage due to misuse may incur fees.

Jewelry Care Guide:

To maintain the beauty and longevity of your piece:

Remove before showering, swimming, or sweating heavily

Avoid perfumes, lotions, hairspray, saltwater, or chlorine

Store separately in a soft pouch or lined box

Clean with a gentle cloth and warm water only when necessary

Gold Jewelry Specifics:

Gold vermeil and gold-filled items may fade or tarnish with exposure to moisture or acidity from skin/sweat.

Wipe gently after wear with a dry cloth to reduce tarnish buildup.

Avoid frequent water exposure—especially showers and workouts.

Understanding Water Safety – Mohs Hardness Explained

Crystals are ranked on the Mohs Hardness Scale, which measures how easily they scratch.

Here’s how to know if yours is water-safe:

How to Know a Crystal’s Hardness:

Crystals are ranked on the Mohs Hardness Scale, which measures how easily they scratch. Here’s how to know if yours is water-safe:

Under 6 → Keep dry, avoid water. These are porous or soft.

6 or above → Usually safe for a quick rinse.

🔍 How to Know a Crystal’s Hardness:

  1. Search "[Your Crystal] + Mohs hardness"
  2. Check our chart below.

Water-Safe Crystals: A Guide to Cleansing with Flow, Purity & Intuition

Explore this intuitive guide to water-safe crystals and learn which gems can be cleansed under running water or in ritual baths. Flow with the element of water to gently purify, recharge, and renew your crystals—while avoiding those that dissolve, flake, or fade.

Still Have Questions? We've Got You!

Explore our Frequently Asked Questions to learn more about caring for your crystals, jewelry repairs, shipping, and more. We’re here to support you every step of the way on your journey with Crystal Lume.

FAQ